dvd drive not recognised

posted in DVD Burning

my dvd drive or blank dvd is not recognised whenever i try to burn a movie from my laptop to a blank dvd. do i need a special drive? ive been trying for days with various burning applications am i being totally thick? please please could someone tell me where im going wrong i await a reply eagerlly and thank you so much for your patience. rachael x reply



Download Nero Info Tool from here
http://www.nero.com/enu/support-nero8-tools-utilities.html
Unzip it, put a blank disc in the drive and run it. Look under the disc tab. Does it detect the type of media? Under the drive tab, what are the listed read and write capabilities of the drive? Also at the upper-right, what is the exact model of the drive?
If everything seems to check out except the ability to read the media, first check the manual what the read and burn capabilities are (DVD+R vs. DVD-R; older drives could only burn one but not the other). There may also be a section that lists recommended brands of media. Try a disc of that brand. Lastly you can check for firmware upgrades for your drive. And if the drive seems to have been used a lot, you can also try a CD/DVD lens cleaning kit. reply

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