quicktime error -8971

08-17-2005 11:43 PM
katie

i’ve tried to play a short movie that i downloaded and keep getting this error message. it is a .mp4 extension. is there any way to fix this and see the movie? thanks reply

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09-05-2005 02:12 PM
fredley

Check it out here, you can download a codec for your media player with the link on that page because that worked for me, or try converting it to a .mov file (but thats never worked for me)

www.techsupportforum.com/computer/topic/64057-1.html reply

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02-26-2007 11:32 PM
Harv

I downloaded and unzipped a .mp4 file, but couldn’t get it to open. When I read your fix for quictime error 8971 I would like to try your solution, but don’t know what to do. Please spell out what I can do.I don’t know what “download a codec for your media player” means. I’m such a novice on this iMac G4 that I wonder if Quicktime is my “media player”. reply

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