hourglass stuck

posted in MP3/MP4 players
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I bought a mp4 player from China. After downloading some songs I pluged it in to recharge. After listening to part of a song the player turned off. When I turned it back on it was stuck on the hourglass screen. I tryed plugging it in to the computer but it does not recognize it anymore. What should I do? The player is brand new... Help!!!! reply


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I have the same issue!
Someone help! reply

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Mine did the same thing, I have been searching google for the answer forever and still haven’t found it... Hourglass of doom! reply

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i have the same problem too. have you fix your mp3?

send me a mail mark_g007@yahoo.com reply

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Same problem... reply

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Mine is the same. the hour glass is stuck and it wont change.

I have tried disconnecting the battery from inside and totally resetting it.

The problem with the MP3/4 player is that it is the firmware that has gone faulty.

You need new firmware to reset ur player. reply

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I have teh same problem buy that mp4 from hong kong

ive transfer my song to the mp4 everything worked well forthe first day then when I got to bed and it put to charge the very next day I open it and nothing happen just a sand bottle aprearing like it was loading but nothing happen. reply

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I have the exact same problem except one time I was charging it while it was on the hour glass image and I countinued pressing the buttons and it went back up again until I turned it off. reply

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Hi,
I had the same problem. It seems to sense if the earphones
are plugged in or not. I Just removed the earphones, plugged them back in and wiggled the plug about a bit whilst on the hour glass screen. It just booted up ok.

Hope that helps atleast some of you! reply

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same proble.. no website/forum seemed to help as of the moment... :( reply

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Spokeyboy wrote:
Hi,
I had the same problem. It seems to sense if the earphones
are plugged in or not. I Just removed the earphones, plugged them back in and wiggled the plug about a bit whilst on the hour glass screen. It just booted up ok.

Hope that helps atleast some of you!

unfortunately, it didn’t :( reply

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ㅠㅠ im tired too, i tried to fix but i cant and i really want to hear music..;
i found some problems that they solved, someone said that he used a heating roaster but i don’t know what to do because i think something bad wil happen in my mp4 so.. im still findig another answer that helps me reply

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I have the same problem. I bought my Hong Kong 32GB MP4 player on eBay and it got stuck on the welcome screen.
The seller told I need to activate the battery by charging it for at least 12 hours.

It has been charging for 5 hours now and it still stucks on the welcome screen.

I’ll let you know if it solves my problem :( reply

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same problem plz help!!! reply

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..i have the same problem..
..i also heard bout heating the player but I’m afraid with the idea so until now,..I’m searching for more solutions on my problem..help us please??.... reply

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i have the same problem, i think no one fixed it reply

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My player is stuck on the initial welcome screen. I opened it up removed the battery and charged it separately with phone charger ( player cannot be charged while 'hung up') I replaced the fully charged battery but I am afraid all this has not helped. I think we need some sort of installation/driver cd to correct things.If anyone gets the answer please let us all know! reply

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Same problem :( reply

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try to charge your mp3/4 for a long times. reply

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No... fricken... idea. I will find out tho dont worry peeps reply

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