Can you mention what operating system you’re using?
Is it Windows XP or Vista? And is it a 32-bit or 64-bit version?
is where the latest drivers are posted.
Can you check if the device is actually installed? To do so go to device manager (go to start menu, run, then type devmgmt.msc then press enter). If it’s not installed you’ll usually get a yellow exclamation mark or something listed under 'other devices'.
One alternative way I was thinking was if you have the device installed, you can check if it’s their program that’s faulty. You could run something generic like VIDCAP32 to see if you can receive data from the video capture source, but the trouble is you wouldn’t be able to change channels.
I have a kworld digital usb dongle the 355u model and i am running windows on an RM cy25 laptop but i cannot get the software that comes with the adapter to work. I have downloaded the latest drivers and software but i am still unable to get this to work, i have tried it on another pc with the exact same operating system and it works perfectly first time.
When i installed the adapter on the alternate computer it missed installing a codec driver in the device manager, and when installed on the laptop that codec was not recognised or installed i believe this maybe the problem i have read numerous postings on various sites which suggest upgrading drivers and software and registering .ax files in the system32 directory but none of this has worked.
Any help would be much appreciated as i have tried most avenue’s and i am getting nowhere.