Help my MP4 cannot charge ! - S1 MP3 ?

Entree
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Help my MP4 cannot charge !

Hi all expert.
Needs some asistance here.

Just last week i got my 2 boys each a MP4 1GB from the Singapore COMEX Exhibition Show in Singapore.

The picture of the MP4 looks like this :






Within the next 3 days my boys complaint that they are unable to charge them with the USB cable provided.
Disbelieved, i tried charging both the MP4 myself and failed too.

I am sure its not the battery as both MP4 are having the same problem.

Had called the vendor here but they refused to answer the phone (think i had been conned !)

The company website and details as follows :

Main Office And Service Centre
1 Rochor Canal, Sim Lim Square
#06-26, Singapore 188504
Tel : 65-63377451
Fax : 65-63377521
http://www.nasatechnics.com


Below some data i manage to get on these MP4.

S1 MP3 PLAYER
WILSON CO LTD
V9.0.43
— — — — — — — — — — — -
CTW 500_S75
2006/10/10
9.0.48.02
2006/10/10

Any idea whether it could be the firmware issue ?
If it is, maybe a firmware update to solve the problem.
(Which firmware to use ? There seems plenty listed in this forum.)

Thanks in adavnce for the guide and patience in direction.

Desperate parent.

Wannabe
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I understand your mood as i have the same experience!
First you must make sure that the cable link is ok
And Then Please try to charge your player by the following method.
1. Slide the switch to ON.
2. Hook up the player via the USB cord with your computer.
3. Charge it for at least 5 hours, but not over 8 hours.
4. After charging, slide the switch back to OFF, then slide the switch to ON again.
5. Press the play button for a few seconds in order to power it on.
6. Operate the player and see how long it can last.

To solve other problem,you can go to site http://www.sourcingmap.com to see FAQ about MP3 MP4 player

Hope it helps!

Entree
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Hi thanks for the reply.

Yes, i had tried charging on both ON and OFF mode. (Both unit of MP4)

In fact, i had tried charging using both computer <via> and also the charger adaptor.
None seems to work.

— — — — — — — — — — — — — — — — — — -

On both the wall charger and computer (via the USB cable), it shows charging.

Whenever the backlight goes blank the green light disappear (wall charger).
On the computer, its shows charging, But it cannot hold charge.

Also had tried one of the method ; to play an MP3 or Radio during charging, didnt work also.

I am trying to knock at the door of the supplier tomorrow to see if they are there to help.

Entree
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Hi All,

Thanks very much for the response.

Had visited the vendor yesterday.
Complained so much and proofed to them on the issue.
They offered to trade-in for another type of MP4 (apparently with Rockchip inside) with a top-up of $60 .[2 x MP4 Plus $60 for 1 x Rockchip MP4]


In order to have less headache, i traded-in both current MP4 and top-up according for the RockChip MP4 unit. (Tested and so far so good).

Than went to Creative Technology and purchased another MP4.

Think its the best solution so far.

Really appreciate all you guys advise, pointer and response.

CHEERS.

Last edited 17 Sep 2007 06:11 am by tanwill

Entree
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Lesson learned :

Test your product before paying !

CHEERS !!