Problems checking email remotely. Mediacom vs. Outlook issue

Anyone out there a Mediacom subscriber with Microsoft Outlook?
We’d like to be able to check our email from a remote location. Mediacom tells us that you need to do something with Outlook - they don’t know what for sure - to get a copy of the email in the Mediacom website’s email. Mediacom says that they don’t support Microsoft Outlook. Since we have Outlook as our email program, they don’t know how to help us check our email from the Mediacom website.

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I have a problem ever since i started using mediacom to carry email instead of using hotmail( which i never had a problem with except to much junk) anyway more times than not when i go to open email thru outlook i get the message sned/recieve error, for days at a time. i am getting very frustrated...anyone else have this same problem?

risha