innovage mp3 player froze up

I bought my son this mp3 player about a week ago. It played fine at first, now all of a sudden it has froze up and won’t do anything.All you see is an hour glass. please help me fix this thing.

To fix the boot problem, you have to remove the back cover and disconnect the battery for 3 to 5 minutes. This will reset the TSOP chip, thats the chip that stores the firmware and your music.

If you know how to use a soldering iron just remove the red wire from the battery. If you don’t have soldering iron, just cut the red wire from the battery, making sure to keep enough space to splice it back together, after you splice it back, put some black tape on it to protect it from shorting, not to much though, not a lot of room.

I am having the same problem. I have did the cutting of the wires and leaving them apart for now going on 6 hours and when I plug it in it does the samething with the hour glass. Any other suggestions?

My husbands mp3 is having the same problems. and after taking it apart it’s STILL stuck on the screen too, whats the deal. And after all that intrical work... wtf..

i have my mp3 for 32 years and it has never froze up on me well if it kepps doing that then kepp turning it of then back on

woops sorry i have had it 2 years and it has never done it to me so just kepp turning it of then back on

how do you charge
this thing

In order to charge, the player must be in the ON position!

umm..what if it dose not want to play the songs?..