hourglass stuck

I bought a mp4 player from China. After downloading some songs I pluged it in to recharge. After listening to part of a song the player turned off. When I turned it back on it was stuck on the hourglass screen. I tryed plugging it in to the computer but it does not recognize it anymore. What should I do? The player is brand new... Help!!!!

I have the same issue!
Someone help!

Mine did the same thing, I have been searching google for the answer forever and still haven’t found it... Hourglass of doom!

i have the same problem too. have you fix your mp3?

send me a mail mark_g007@yahoo.com

Same problem...

Mine is the same. the hour glass is stuck and it wont change.

I have tried disconnecting the battery from inside and totally resetting it.

The problem with the MP3/4 player is that it is the firmware that has gone faulty.

You need new firmware to reset ur player.

I have teh same problem buy that mp4 from hong kong

ive transfer my song to the mp4 everything worked well forthe first day then when I got to bed and it put to charge the very next day I open it and nothing happen just a sand bottle aprearing like it was loading but nothing happen.

I have the exact same problem except one time I was charging it while it was on the hour glass image and I countinued pressing the buttons and it went back up again until I turned it off.

Hi,
I had the same problem. It seems to sense if the earphones
are plugged in or not. I Just removed the earphones, plugged them back in and wiggled the plug about a bit whilst on the hour glass screen. It just booted up ok.

Hope that helps atleast some of you!

same proble.. no website/forum seemed to help as of the moment...

Spokeyboy wrote: Hi,
I had the same problem. It seems to sense if the earphones
are plugged in or not. I Just removed the earphones, plugged them back in and wiggled the plug about a bit whilst on the hour glass screen. It just booted up ok.

Hope that helps atleast some of you!

unfortunately, it didn’t

ㅠㅠ im tired too, i tried to fix but i cant and i really want to hear music..;
i found some problems that they solved, someone said that he used a heating roaster but i don’t know what to do because i think something bad wil happen in my mp4 so.. im still findig another answer that helps me