Playback problems from Samsung VP-DC173

posted in General, viewed 4677 times

I have just purchased a samsung camcorder not knowing of the hell I would be put through just to find a codec that’ll playback video on my pc.

I captured a short clip, nothing fancy, just to test out the picture and sound level of the camera.

I then tried playing the short clip in WMP and first it said that it cannot download the codec, so I then installed all the neccessary codecs and software off the CD including the codec called SEDG. Now the file plays in WMP but without sound, I’ve tried VLC and itp plays audio with no sound??!?! I have tried almost every other player with no success.

Can anyone tell me if I am or have done anything wrong or what the problem is??

Thanks reply

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06-22-2007 11:25 AM
Starni786
7 posts

Feed the file into avicodec (http://avicodec.duby.info) or gspot (http://www.headbands.com/gspot). What does it say the audio tag is? reply

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06-22-2007 01:07 PM
anonymous
1,580 posts

I’ve scanned the file with g-spot and it says the audio codec i need is something called mulaw (0x0007) Microsoft Corporation

But the sedg codec I do have. Anyone know where I could get this from? reply

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06-22-2007 07:15 PM
Starni786
7 posts

It’s odd that you don’t have it. It normally comes with most installations of Windows. One last question: which version of Windows are you using? reply

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06-22-2007 09:25 PM
anonymous
1,580 posts

I am using Windows XP SP1 2600 Build. This has got me sooo confused because I can understand if one thing doesn’t work eg video with no audio, but if in another program im gettin audio but no video, does that mean I have the codec or something, either way i really don’t know, Its got me so frustrated to the point where I wanna break my cam! reply

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06-23-2007 04:47 PM
Starni786
7 posts

OK. Go to your Windows CD, and look for a file named MSG711.AC_ Copy it to your desktop. Then run the command prompt (start, all programs, accessories, command prompt; or start, run, then type cmd.exe). You should be in your home directory (C:\Documents and Settings\youruserid). Type “cd desktop” without quotation marks and press enter. Then type “expand MSG711.AC_ msg711.acm” without quotation marks and press enter. That creates msg711.acm on your desktop. Now copy that file to your C:\Windows\Sytem32 folder. Next run the registry editor (click start, run, then type regedit.exe). Navigate to the key (“folder”) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32 Make sure Drivers32 is selected on the left pane. Create a new string (click edit, new, string value) and name it msacm.msg711 then double click it and for value type msg711.acm

That should resolve the audio problem.
For the audio but no video problem, feed that file into gspot. What does it say for fourcc or video codec? reply

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06-23-2007 10:11 PM
anonymous
1,580 posts

OMG Thank you anonymous SOO MUCHH. How did you know to do exactly that??? The file works EXCELLENTLY now. It is a fourcc codec SEDG is what it says. But I really appreciate the help thanks alot. If you fixed that problem with EASE maybe you could help me with a few others? Again in WMP I have two music videos, when I play them in WMP it tries to download the codec, then says error downloading. It then plays the files with no audio. I know I have the correct codec installed but it doesn’t play in WMP, but does in VLC?? Also, i can hear NO audio in my internet explorer. I know all my hardware and software is working fine because I can hear everything else, but I cannot hear any audio from internet pages eg youtube/yahoo!music neither can I hear any clicks when the internet pages change. Also another thing I have noticed is very wierd that when my windows starts up or shutsdown, I do not hear any of the sounds, as is the same when an error occurs. I just cannot hear any windows audio either, but I know all the wav files are there because I’ve played them separately. But I cannot play them in sound options/control panel where the little play button appears reply

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06-27-2007 07:09 AM
Starni786
7 posts

>> when I play them in WMP it tries to download the codec, then says error downloading.
When WMP can’t find a codec to decode your audio or video, it tries to contact the Microsoft server. The problem is the Microsoft server only carries Microsoft’s own codecs (mostly).

>> I know I have the correct codec installed but it doesn’t play in WMP, but does in VLC??
VLC has its own built-in decoders. If you want WMP to play certain videos, you need system-wide codecs. Then the file will be playable in ANY player (WMP, MPC, Real, whatever)
Like I said earlier, to find out what codec is missing for a specific file, feed it into gspot or avicodec, then note the fourcc (for video) and tag number (for audio).

>> Also, i can hear NO audio in my internet explorer.
This isn’t a silver bullet, but you can check. This is for Internet Explorer 6 (steps may vary a bit for other versions). Run ie. Go to tools, internet options. Then scroll down. You’ll see under Multimedia a part that says “Play sounds in web pages”. Maybe it’s unchecked? If it is, check it and restart ie to test if audio is now working.

>> Also another thing I have noticed is very wierd that when my windows starts up or shutsdown, I do not hear any of the sounds, as is the same when an error occurs. I just cannot hear any windows audio either, but I know all the wav files are there because I’ve played them separately. But I cannot play them in sound options/control panel where the little play button appears
You mean when you go to (classic view) control panel, sounds and audio devices, sounds tab? That’s how you set the sounds for various events (start windows, system notification, windows logon/logoff, start navigation). If they’re not set, you may have to set them by hand. In earlier versions of Windows you can also uninstall some sounds schemes by accident (it’s windows setup, under accessories or multimedia - i can’t remember). Anyway, first check you still have the sound files. They’re in the C:\WINDOWS\Media folder if you’re on Windows XP. Check that they’re present in the first place! (They’re named chimes.wav chord.wav ding.wav etc.) If they’re not there get back to me. If they are, try playing them individually from there to see if they work. Then assign them by hand in (classic view) control panel, sounds and audio devices, sounds tab. (Just click an event, then click browse, and select your sound file). reply

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06-27-2007 10:17 AM
anonymous
1,580 posts

Hello,

I checked the settings in internet options they’re all checked. I have tried setting the windows sounds individually but it still doesn’t work. All the wav files are there and do play when played individually in WMP.

If i try to play them through the control panel, sound audio devices and sounds tab, through the little play button nest to the browse button, it doesn’t let me because the play button is inactive ( greyed out and unable to be clicked.)

I am almost 100% certain iiit is linked with the fact that I cannot hear any internet audio but like i said before all the files play absolutely fine individually. reply

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06-28-2007 04:10 PM
Starni786
7 posts

Do a search for files and folders on your C drive. Under search options, expand advanced options, and check “search system folders” and “search hidden files and folders”. In the top box type Error.wav. You *should* only get one hit (Windows XP Error.wav). Right click it and choose “open containing folder”. What’s the path in the address bar?
Also, what happens when you click browse in control panel to look for the files to assign them manually? Scroll down on that page and click “Windows Logoff” (for example), then click browse. On my system the play button is only grayed out if the name of the system event (“Windows Logoff” for example) isn’t clicked, or if it’s set to none. reply

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06-28-2007 04:19 PM
anonymous
1,580 posts

I did a search and I opened the containing folder which is C:\WINDOWS\Media. I did get a few other hits but thats only because some other programs have files with that name. When I click browse to look to assign them manually it opens up C:\WINDOWS\Media again and shows me the all the wav files in that folder. On my system, when I click any of the wav files none of them highlights the play button. Throughout the whole time the window is open it just stays greyed out. Another thing I’ve noticed is that when I do anything on my syste, eg play a song, open up a program, just any action the little hardware connection appears then the system sort of jams a bit while this process is starting and then once the song is playing or the program has opened the icon disapears. Just so you know the icon comes up in the bottom right hand corner of the taskbar where the time and date is shown. The icon just appears literally for a couple of seconds then disapears again reply

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06-29-2007 08:32 PM
Starni786
7 posts

I’m kind of at a loss at this stage. I don’t know what else to suggest.

>> Another thing I’ve noticed is that when I do anything on my syste, eg play a song, open up a program, just any action the little hardware connection appears then the system sort of jams a bit while this process is starting and then once the song is playing or the program has opened the icon disapears. Just so you know the icon comes up in the bottom right hand corner of the taskbar where the time and date is shown. The icon just appears literally for a couple of seconds then disapears again
Maybe this anecdote will help: back when I had Windows XP SP1a (just upgraded from no SP), at every boot, my sound card would disappear (no audio - no sound card in device manager), then it would reappear at the start like you described - being detected and all - really slow... -, but then it asks me to reboot (which is not necessary in my case - I could use the sound fine after detection). It was very annoying, and I was never able to figure out the culprit (SP1 or bad driver or something else). Eventually it went away (better driver or Windows Update, I couldn’t tell...) Never had that problem on SP2 though. Dunno if that’ll help. You could attempt to find updated drivers for your sound system from the manufacturer’s site.

BTW, when you go to device manager, is everything all right, or do you have yellow exclamation marks? (To run device manager, go to start, run, then type devmgmt.msc and press enter) reply

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06-30-2007 11:26 AM
anonymous
1,580 posts

Hey anonymous,

Really sorry about the late reply, this week has been CRAZY to say the least!!

Everything is fine in my device manager, there are no yellow exclamation marks at all. It is very very odd. I would love to show you what I mean about the hardware connection appearing, so if I made a short clip of this happening maybe you could understand it more??

I don’t know but I am not new to technical things or software related issues, I usually know whats wrong and whats caused it and how to fix it but this really does have me at a loss. I never did install SP2 after I read many many things that microsoft did OTT to cure the problems in SP1. It seems they go from one extreme to another. But I really do feel it reloading XP onto my system is the only option I have. To be honest, the two problems I’ve mentioned (no sound and the icon appearance) are the only real issues that are causing me to come to this outcome, even if I could solve the no audio problem I would be content with that but there doesn’t seem to be anything that will work.

Anyway if you would like me to email you a clip of the icon occurance then let me know by email - ut.ts4585@gmail.com

I am really so greatful for taking the time to help me this much and be so very patient and for solving my camcorder problem too.

Thanks again reply

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07-06-2007 08:18 AM
Starni786
7 posts

It’s ok about the video. I’m pretty sure I know what you mean. It’s the “windows has detected new hardware and is now installing software for it” then “your new hardware is ready for us” balloon popups at the bottom right. If I’m wrong, feel free to paste the text of the balloon popups here (or if you don’t see it, hover the mouse cursor over the icon on the taskbar, you might get text telling you what’s happening). Again I’m sorry I couldn’t help any further. Like I said, perhaps newer drivers from the manufacturer’s site could help, but I’m not sure. BTW, you DO have the latest windows updates (minus SP2), right? It’s VERY unsafe to go without updates nowadays. reply

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07-10-2007 01:27 AM
anonymous
1,580 posts

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