.mov files - can play audio but there's no picture Quicktime 7 pro (windows)

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10-21-2009 05:59 PM
Mr. Mentor

Greetings folks!

I just called Apple’s local store and was re-directed to Customer Care and had a great conversation (if I may say so) with one of Apple’s representatives. He mentioned that there are no known issues with QT itself, but IS aware (has heard) of anomalies with IE8 in concert with QT. Indicating that I’ve got it working with Firefox, he wasn’t surprised and said, quite honestly - stick with Firefox. He said, honestly we really don’t support the Windows side of the reader but admitted that he was aware of issues with IE8 in concert with the latest QT. He did recommend to keep DirectX drivers up to the latest version if at all possible.

Incidentally, I got the reader working in Firefox by going to the Edit | Preferences | QuickTime Preferences - Advanced tab in QT and switching to Safe Mode (GDI only). Save it and exit, then restart the whole computer, let it come back up and then re-try it again with QT. I tested it using Firefox at the Apple Store (store.apple.com) and clicked on iMac, then scrolled down to the bottom of the page and played one of the two videos. reply


10-26-2009 06:22 PM

Just a suggestion only because final cut is expensive. Download VLC Media player from download.com select the one with the most downloads. It worked for me... now I can view the .mov files and hear the sound. reply


10-28-2009 03:21 AM

my adobe premiere CS4 cannot view mov file. the mov file exported using final cut pro and i want to use premiere to edit but only have audio and the visual is green visual. but the mov file exported from normal PC do not have any problems. any solution? reply


11-13-2009 03:59 PM
j rocket

same here....mov files no pic just sound reply


11-13-2009 06:52 PM
Jesse N

Im having a similar problem. i recently downloaded a video in the format of .mov.When i tried to play the vid quick time opened up and the sound began to play but as for the picture it was all messed up. It was like colored bars moving up and down the quicktime box. I right away assumed it was my version of quicktime so i upgraded to the newest version and still same problem. I figure its a codec and ive tried using gspot on the file and it says codec avc1 name H.264 but i have had little success.. hope someone can help.

Jesse reply


11-18-2009 07:35 PM

I have had the same problem. I just made a video using Final Cut on a mac and sent it to my USB so that i could view it at home. When i tried to view it on quicktime, only the sound came out, no picture. I downloaded the VLC player, but i still could not see the picture. Can someone help me. reply


11-25-2009 05:12 PM

you are missing codecs from final cut pro on the computer you are viewing on. you can A: get the codecs from the quicktime folder on the computer with final cut on it or B: you can render out the video differently so it works. reply


11-30-2009 01:17 PM

clibrated (Q) Xd is a plugin that plays back fcp mov files on pc/mac within qt pro.. If anyone knows of anything similar with out the price tag post it. reply


12-14-2009 06:09 PM

I have transferred a bunch of .mov files from a MAC over to my PC. I have downloaded the newest version of quicktime and like others only the audio plays with just a black screen. I don’t know what the correct codec is to download and where to find it. Any help?

Thanks. reply


12-14-2009 06:12 PM

I have transferred .mov files from a MAC to my PC. Now, like others, only the audio plays in Quicktime. I have the newest version and I’m positive I just need the correct codec but I am unsure what that is and where to download it. Any help?

-Thanks reply


01-01-2010 08:15 AM
Dan S.

I also was trying to play a .mov created in Quicktime 7 on my Mac but had only sound but no video. I downloaded VLC media player as suggested above and it works now! Thanks for the suggestion! reply


01-06-2010 01:31 AM

I had the same problem. all i did was right click on the file and open with Media player ..not quicktime .
I am running media player 11 w/all third party codecs. reply


01-25-2010 07:04 AM


This has been really useful. However I have now downloaded VLC and can see the picture on my .mov files. Does anyone know how I can put these files into i movie. It is not allowing me to import them. reply


02-02-2010 10:25 AM

Like many, I’m exporting mov files from final cut pro on a mac. When I bring the file home to my PC I either get sound and no picture, or nothing at all.

When I open in VLC the audio is fine but the video is choppy like its skipping frames. Any help? reply


02-06-2010 02:20 PM

pmirecki wrote:
you can play the files, if you rename them .mpg, instead of .mov. then windows media player, and after effects can play them, haven’t tested anything else. maybe if you have MPG2 quicktime codec, Quicktime can play them as well, but that costs extra,a nd I haven’t tried it...well, good luck,


[Peter, YOU ARE A GOD. Spent hours trying to avoid buying *&%^* Qt Pro and an $80 single PC license codec, and your little suggestion, in one second, solved my and probably others problem - THANK YOU

Gene reply


02-11-2010 01:01 AM
That Retail Chick

I was having the same problem on my PC with quicktime and all you have to do is google search this!!!

VCL media player

download it and your quicktime videos will play instantly! don’t look any further! reply


02-18-2010 01:30 AM

I’m having a similar issue. Video shot with a JVC 3ccd hd camcorder and uploaded to a PC, imported to Adobe Premiere Pro CS4. Every time I import to Premiere, the Quicktime files fail, due to a missing Codec.

Can anyone help me figure out? I’ve looked at the individual video properties, there is both audio and video tracks there, so I know this video exists!

Thanks! reply


02-18-2010 10:04 PM
my tip

If you get sound but no video and don’t know why. Try in player options >adv turn it to GDI video only (unslecting the directX) this worked for me. Could be because of my old video card. reply


03-03-2010 01:33 AM

I realize this posting is old, but if you are like me and are looking for a solution to playing HDV encoded files via Quicktime, and you stumble across this posting I have information for you.

Yes, it is true that the HDV codec, and others, only come with FCP. However, if you know someone that has FCP, the codec is is only one file and can be easily copied over without having to install the entire FCP application on your machine.

The codecs are located on your Mac in the /Library/Quicktime folder. The HDV codec is called 'AppleHDVCodec.component'. If you can find someone that has it (or I’m sure it is floating around the internet somewhere) you just need to drop it into that folder and your HDV encoded files that once only played audio will play just fine.

After figuring this out today, we tested it on a Mac without FCP and it worked like a champ.

Hope this helps someone! reply


04-04-2010 11:28 PM

Did it ever! Thank you so much - I was tearing my hair out.

Really appreciated. reply


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